Flat Fee IT
IT Support, the way you want it
We get it, when it comes to your computers and network, you just want it to work. That’s where we come in. With a proactive computer IT support for Asheville and WNC area, we can keep a finger on the pulse of your network and alert you to any problems on the horizon.
Flat Fee IT
We have developed a fully inclusive solution called Flat Fee IT. With this program you get Unlimited Calls and Unlimited On-site Support. This allows us to provide everything that a big IT department should be doing in a simple to price model that is easy for you to budget. Flat Fee IT removes the worry of dealing with surprises to your network as well as your bottom line.
Things to look for in an IT support provider in Asheville.
Monitoring & Maintenance
By automatically performing a scheduled checklist of operations we can find problems before they cause downtime.
- System audit/asset management
- 24/7 system monitoring
- Customer portal case management
- Patch Management
- Weekly maintenance tasks
- Monthly onsite maintenance
Service Desk and Onsite IT Support
If problems do arise, our support team is here for you 24/7 to quickly diagnose what is wrong and implement the proper solution.
- Unlimited Remote/Phone Support
- Unlimited Onsite Support
- After Hours Support
- Spare Device Swap
Managed Cyber Security
Your network’s security is our highest priority. Antivirus monitoring and offsite backup services help keep you secure.
- Local Firewall Administration
- Antivirus Monitoring & Updating
- Server Hard Drive Cloning
- Anti-virus subscription/software
- Offsite Backup of Server Data
- Onsite Network Backup Appliance
IT Administrative Services
Documentation, audits and reviews prove the value of Flat Fee IT and help chart a course for the future.
- Network Audit and Network Diagram
- Yearly Internet Service Provider audit and evaluation
- Technical Alignment Audits to IT best practices
- IT Strategy Meeting with a vCIO
Monitoring and alerting systems ensure your network runs smoothly and places this management burden on our shoulders.
- Uptime Monitoring/Alerting
- ISP Management
- Router/Firewall Management
- Switch Management
- VPN Management
- Anti-Spam Email Gateway
- Spare Device Swap
No other MSP can match our Strategy Team and best practice standards review process!
Our Technical Alignment Manager (TAM) will perform audits on over 350 questions designed to measure your company’s technical alignment to Best IT Practices. Through this process, most items will be remediated by the TAM as part of our monthly services. Other items may become recommendations for additional projects and relayed to the vCIO.
vCIO Strategy Meeting:
Our vCIO will provide periodic structured recommendations and budget plans for improvements to your IT infrastructure. The vCIO relies on the standards review and feedback from Service Desk and Project Team techs to provide the best solutions for your company.
Meetings with the vCIO are proactively scheduled, but are also available anytime the customer needs an update. In these meetings the vCIO will review the overall health of your IT infrastructure and discuss any outstanding issues. These meetings are also opportunities to gather feedback and business updates from the customer which provides valuable insight to the future projects or plans.