Tech Blog

CCAPI: Internal Error (Software Error)

We changed a customer from PRI to SIP trunk and after the change, the Exchange UM stopped working for calls coming in from the outside.  We found the following error in the logs:

%VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC= on callID 78

Some posts mentioned upgrading the firmware (which we did with no effect).  The dial-peer pointed to Exchange had some volume adjustments on it.  Once we removed the adjustments, the error went away and calls went through. read more…

Escape Sequence for a SM-X switch module in a 4000 series ISR

On the pre 4000 series ISRs you would use the regular Cisco escape sequence to exit a service module — CTRL-SHIFT-6 followed by X.  In the 44xx and 43xx series routers the switch modules do not respond to the regular escape sequence from the console.  Instead, to escape back to the router console use — CTRL-A followed by CTRL-Q.

Restart a single context on an ASA with virtual instances

The Cisco ASA firewall can run as virtual host for multiple virtual ASA’s known as contexts.  We recently ran into an issue where a memory leak made one context inoperable.  Rather than reload the entire ASA and take out the other contexts we wanted to only restart the context that was having problems.  Unfortunately there is no way to reboot an individual context as the reload command does not exist inside a context.  The solution is to delete the context and recreate it.  This may sound daunting, but it takes a few seconds and your config is restored. read more…

Troubleshoot Ruckus AP not connecting to Virtual SmartZone cloud controller

Here are a list of things to troubleshoot when a Ruckus AP is not registering to a Virtual SmartZone (VSZ) cloud controller.

  1. Ensure that the public IP address of the site where the AP resides is permitted through the firewall protecting the VSZ.
  2. Check that the AP has a valid private IP address and is pingable from the router at that site.
  3. SSH into the AP.  default credentials are super/sp-admin).  If those credentials don’t work then the AP has received its config from the controller and the zone credentials must be used.

read more…

Upgrading IOS-XE firmware on a 4000 series router

Had an issue where I was not able to successfully upgrade the IOS firmware on a Cisco 4351 router.  This model of router runs IOS-XE and has some slight differences in feature set compared to legacy IOS.  For example “ip dns server” was not an available command in the version the customer was running and so we needed to upgrade to the latest version which had support for running a DNS server.

I had uploaded the firmware (which was a whopping 470MB) to the flash and then entered in:

boot system flash isr4300-universalk9.03.16.00c.S.155-3.S0c-ext.SPA.bin

I then saved and rebooted the device, but the old firmware was still loaded.  I discovered that the proper syntax for this series of router needs to be:

boot system bootflash:/isr4300-universalk9.03.16.00c.S.155-3.S0c-ext.SPA.bin

After a save and reboot we were on the new firmware and sure enough “ip dns server” was now a supported command.