Tech Blog

CCAPI: Internal Error (Software Error)

We changed a customer from PRI to SIP trunk and after the change, the Exchange UM stopped working for calls coming in from the outside.  We found the following error in the logs: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.112 on callID...

Exchange Transport rule based on a group recipient

Regarding IT Projects for Exchange Server, a transport rule can apply actions to messages based on the recipient address.  If you however attempt to use a Distribution List (group) the rule will not save, giving you the following error message:   SentTo predicate...

Restart a single context on an ASA with virtual instances

The Cisco ASA firewall can run as virtual host for multiple virtual ASA's known as contexts.  We recently ran into an issue where a memory leak made one context inoperable.  Rather than reload the entire ASA and take out the other contexts we wanted to only restart...

Ruckus AP not connecting to Virtual SmartZone

Ruckus AP not connecting to Virtual SmartZone

Here are a list of things to troubleshoot when a Ruckus AP is not registering to a Virtual SmartZone (VSZ) cloud controller. Ensure that the public IP address of the site where the AP resides is permitted through the firewall protecting the VSZ. Check that the AP has...

Upgrading IOS-XE firmware on a 4000 series router

Had an issue where I was not able to successfully upgrade the IOS firmware on a Cisco 4351 router.  This model of router runs IOS-XE and has some slight differences in feature set compared to legacy IOS.  For example "ip dns server" was not an available command in the...

Speed up Mailbox Migration to Exchange 2013

As an IT managed services company we're often asked to do various IT projects. We found a solution for moving email mailboxes from Exchange 2007 or 2010 to Exchange 2013 that can often go very slowly, even when the network and server resources are fast and abundant! ...

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