Unified Communications (UC) refers to a trend in business to simplify and integrate all forms of communications. It is typically a software program and infrastructure improvement. In general, it allows an individual to send or receive a message on one medium and received on another. For example, one can receive a voice mail message and then read it in their email inbox using a unified communications program.

For example using a Cisco Unified Communications platform and Microsoft Exchange 2007 for voicemail and email, a user has the ability to call a regular phone number and after entering their PIN, have the system read them their email, calendar, contact information, all in addition to playing back voicemail.  Communication anywhere, anytime, across any medium...Unified Communications.


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