Outbound faxes from a Dialogic SR140 not using T.38

Had an issue with an IP fax server (RelayFax with a Dialogic SR140 connecting via SIP trunk to an Adtran SBC) where inbound faxes were working fine and using T38 but outbound faxes were never negotiating T.38 and falling back to G.711 passthrough.  As a result we were having some unreliable outbound faxes. In the Brooktrout Configuration Tool under the T.38 Parameters tab we had to change the delay time for media renegotiation.  The “Media Renegotiate Delay Outbound, msec” was set to “-1” and I changed this to 5000 msecs.  See...

Remove AddRules.htm from inbound faxes for RelayFax

By default RelayFax will add an attachment to inbound faxes named AddRules.htm.  This attachment is a page that will allow users to mark certain fax senders as spammers.  In cases where these emails will be picked up by copiers/printers via email, then this attachment can be problematic.  In order to remove this attachment do the following. Stop the RelayFax service Go to “C:\Program Files (x86)\RelayFax\App” and edit “NewFax.dat” and “PartFax.dat” You will find a line with “$INCLUDEURLS$”  - Put a pound sign (#) in front of that line to comment the line out and save the files Restart the RelayFax service...

HIPAA Privacy Rule

One of the most common requests from our Flat Fee IT customers, who are in the Health Care industry, has been regarding HIPAA. They are faced with the burden of providing proof of compliance. Just one look at one of our Evidence of HIPAA Compliance Reports and you can see the complexity of just one portion of what’s expected. Fortunately, there are tools available and processes to record everything required to prove compliance. A File Scan  gets the ball rolling through automated processes and On-site Survey documents what can’t be detected, but together a series of reports can provide all of the information needed for a HIPAA Audit. What is the privacy rule? According to U.S. Department of Health & Human Services, the HIPAA Privacy Rule establishes national standards to protect individuals’ medical records and other personal health information and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically. The Rule requires appropriate safeguards to protect the privacy of personal health information, and sets limits and conditions on the uses and disclosures that may be made of such information without patient authorization. The Rule also gives patients rights over their health information, including rights to examine and obtain a copy of their health records, and to request corrections.  ...